How PoolLeakFix handles your information

1. Who this policy covers

This Privacy Policy applies to PoolLeakFix.com and the information submitted through its contact and leak-detection request forms. PoolLeakFix is operated by Scott Thomas in Florida.

2. Information you provide

When you submit a request, we may collect:

• Your name and phone number.
• The city and ZIP code where the pool is located.
• The pool symptom you select.
• Details you choose to provide about water loss, equipment behavior, access, or prior testing.
• Information you provide later by phone, text, or email.

Please do not submit financial account details, passwords, government identification numbers, medical information, or other sensitive information through the form.

3. Technical information

Our hosting, security, and communications providers may process basic technical information such as an IP address, browser or device information, requested pages, timestamps, and diagnostic or security logs. This information supports site delivery, reliability, abuse prevention, and troubleshooting.

4. How we use information

We use information to:

• Respond to your question or leak-detection request.
• Understand the pool location and reported symptoms.
• Communicate with you by phone, text, or email about the request.
• Help coordinate professional leak detection.
• Operate, secure, troubleshoot, and improve the website.
• Maintain appropriate business and legal records.

5. When information may be shared

We may share relevant request information with:

• Pool leak-detection or service providers when needed to respond to the service you requested.
• Form and email providers that transmit and deliver your submission.
• Hosting, security, and technical providers that support the website.
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or the integrity of the site.

We limit sharing to the information reasonably connected to those purposes.

6. FormSubmit

Our current web forms use FormSubmit to transmit submitted fields to the PoolLeakFix email inbox. FormSubmit operates under its own privacy and service terms. You can review them at formsubmit.co/privacy.pdf.

7. Referral compensation

PoolLeakFix may receive compensation when a homeowner we connect with a service provider schedules work. We do not add a separate referral charge to your form submission. Any onsite service scope, price, and payment terms are addressed by the provider performing that work.

8. Advertising, cookies, and analytics

PoolLeakFix does not currently use submitted lead information for cross-context behavioral advertising, and we do not share it with data brokers for unrelated marketing. The site and its hosting providers may use essential technologies and server logs needed to deliver, secure, and maintain the website. If our tracking or advertising practices materially change, this policy will be updated.

9. Retention

We retain request information for as long as reasonably needed to respond, coordinate service, maintain business records, resolve disputes, and meet legal obligations. When information is no longer needed, we may delete or anonymize it.

10. Security

We use reasonable administrative and technical measures appropriate to the information we handle. No website, email system, or method of transmission can be guaranteed completely secure.

11. Your choices and requests

You may contact us to ask about, correct, or request deletion of information you submitted. We may need to verify your identity and may retain information when required for legal, security, or legitimate business reasons. Depending on where you live, applicable law may provide additional privacy rights.

12. Children’s privacy

PoolLeakFix is intended for adults seeking help for a property or pool. We do not knowingly collect personal information from children under 13.

13. External websites

The site may link to third-party websites. Their privacy practices are controlled by their own policies, not this one.

14. Policy changes

We may update this policy when the website, service process, or legal requirements change. The effective date at the top shows when this version took effect.